Customer Service Representative - Insurance

About the role

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues-this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Requirements

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, "can-do" mindset and willingness to adapt to change
• A high school diploma or GED
• Ability to pass a background check and drug screening

Qualifications

• High school diploma or GED
• Ability to pass a background check and drug screening

Skills

• Customer service experience
• Spanish fluency
• Excellent communication skills
• Ability to multitask and navigate computer systems in real time

Benefits

• Growth & Advancement Opportunities
• Comprehensive Benefits Package
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Pay

Starting Pay: $23.00 - $25.00/hour

Schedule

Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 7:00am-7:15pm Monday-Friday, and every Saturday between 7:00am-5:15pm. One weekday off will be provided each week.