Customer Service Representative/Inside Sales

Essential Duties & Responsibilities

• Process customer orders received via phone, email, or online platforms, ensuring accuracy and efficiency.
• Provide timely and professional responses to customer inquiries regarding pricing, product availability, order status, and shipping timelines.
• Prepare and edit customer quotes, ensuring accurate pricing and adherence to company guidelines.
• Maintain and update customer information in the ERP and CRM databases.
• Monitor and track orders to ensure on-time delivery, working closely with production control.
• Review shipping documents for accuracy and resolve discrepancies.
• Maintain customer records and ensure data accuracy in the CRM system.
• Collaborate with internal teams, including production and shipping, to ensure timely order fulfillment.
• Address and resolve customer complaints or concerns, escalating as necessary.
• Generate and compile reports for management, including order tracking, inventory updates, and sales estimates.
• Maintain organized records of quotes, orders, and customer communications.

Requirements

• Reach out to prospective customers and review our product offerings.
• Identify customer needs and provide product recommendations.
• Avoids assist in developing and maintaining customer relationships through proactive communication.
• Travel occasionally to visit customers, attend industry events, or support business needs.

Qualifications & Skills

• Experience: 3+ years of customer service experience in a manufacturing or related industry preferred. Preference for candidates with an interest in or experience with the firearm industry.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems.
• Communication: Strong verbal and written communication skills. Experience creating customer presentations a plus.
• Problem-Solving: Ability to assess customer needs and provide effective solutions.
• Organizational Skills: Detail-oriented with the ability to manage multiple tasks efficiently.
• Adaptability: Ability to work independently and in a team environment, with a proactive approach to problem-solving.
• Travel: Willingness to travel occasionally for business purposes.
• Analytical Skills: Strong data entry skills with high accuracy and attention to detail.