Customer Service Representative / Inside Sales
About the Opportunity
Vaco has partnered with a client in the packaging industry located on the southwest side of Indianapolis to hire a Customer Service Representative. This role offers a clear path for growth - after building a strong foundation in customer service, there's an opportunity to expand into a sales development/outbound function with earning potential through commission or a pay increase. This is an onsite position where the employee will work in the office, Monday through Friday, 8am-5pm.
What You'll Do
- Serve as the primary point of contact for inbound customer calls - order volume varies day to day
- Process orders and assist walk-in customers with product purchases
- Enter and manage orders/customer information in the company's ERP system (Acumatica)
- Resolve existing customer issues and answer product questions
- Field inquiries from new or prospective customers and help educate them on products/services
- Escalate more technical or complex questions to sales reps or senior team members
Growth Potential
As you grow in the role (typically after 6+ months), take on outbound prospecting responsibilities - including cold calling and CRM-based lead development - to help set meetings for the sales team.
What We're Looking For
- Previous customer service experience preferred; candidates with strong phone skills and the right attitude will also be considered
- Background in manufacturing or distribution
- Comfortable working in an ERP system
- Calm, steady demeanor - able to keep composure across a range of customer situations
- Strong communicator who's comfortable in an open, collaborative office setting
- Reliable and consistent attendance
Culture Fit
Culture fit is important - this is a small team where everyone's contribution matters.
By Submitting to This Position
You are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Equal Opportunity Notice: Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice: By submitting to this position, you agree that you will be given Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client. Privacy Notice: Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR and UK GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice: Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: · the individual's skill sets, experience and training; · licensure and certification requirements; · office location and other geographic considerations; and · other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).