Customer Service Representative / Inside Sales

Company Description

FASTSIGNS® is a visual communications company using innovative thinking and state-of-the‑art technology to create and design graphic solutions for businesses large and small. With over 550 locations worldwide, FASTSIGNS® is the award‑winning industry leader known for its broad visual communications expertise. Our exceptional suite of products and services, developed and delivered by our talented and knowledgeable teams, create comprehensive solutions to meet any business or marketing challenge.

Job Description

The Customer Service Representative (CSR) role is responsible for handling the day‑to‑day relationship with current and new FASTSIGNS customers. The CSR manages the full cycle: capture customer needs, advise on potential solutions, work with design & production so the product is manufactured according to specifications, perform quality control checks, and schedule installation, ship or handoff the product to the customer. A successful CSR is high‑energy, passionate about helping customers, attentive, detail‑oriented, a strong communicator, a team player, and focused on creating a positive experience that wins customers for life. The CSR also proactively networks, obtains new referrals, and takes on sales and marketing activities to attract new clients.

Responsibilities

• Greet and welcome customers in person, via e‑mail or phone.
• Listen attentively to customers’ needs.
• Apply consultative sales techniques to define the best solution for the customer.
• Process estimates, document order details, and follow up with clients and coworkers as required.
• Interact with design and production to ensure accurate order processing.
• Perform quality control checks.
• Schedule installation, process shipment, or notify customers that the product is ready for pickup.
• Process customer payments and follow up on delayed payments.
• Call customers to follow up and verify satisfaction.
• Proactively call dormant or high‑potential customers to increase revenue opportunities.
• Interact with third‑party suppliers to source specialty products required by customers.
• Participate in cross‑training and provide ideas to increase sales and productivity.

Qualifications

• Comfortable engaging in sales conversations with both known customers and new potential clients.
• Experience working under pressure with multiple tasks/projects and tight deadlines while maintaining attention to detail and quality.
• Strong organizational and team‑collaborating skills.
• Experience in conflict management and resolution.
• Proficient computer and internet skills, including Microsoft Office; Adobe suite experience a plus.
• Strong verbal and written communication skills.
• Basic math skills.
• At least three years in retail or inside sales or equivalent experience (preferred).
• Bachelor’s degree in marketing, business, or design (preferred).
• Understanding of and experience in the sign industry (preferred).
• Maintain a valid driver’s license.

Benefits

• Bonus based on performance
• Employee discounts
• Paid time off
• Balanced work‑life company culture
• Casual and creative work environment
• Holidays
• Paid vacation

Compensation

$20.00 – $23.00 per hour

This position is with an independently owned FASTSIGNS franchise. Applications and hiring decisions are handled by the franchisee.