Customer Service Representative / Inside Sales

About the role

FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers in our FASTSIGNS Center, working with them via email, telephone, in‑person, and sometimes at their place of business. You will build long‑lasting relationships by turning prospects into customers and then into long‑term clients, while enjoying a dynamic environment where every day presents new opportunities to use your talent and grow your skills.

Responsibilities

• Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers
• Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience.
• Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion
• Execute a variety of marketing functions, and maintain an attractive retail environment
• Help as needed with reports, required paperwork, and shipping
• Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center
• Ability to work under pressure and tight deadlines
• Ability to stand for long periods of time
• Ability to lift 25 or more pounds
• Present and maintain a good driving record
• Flexibility to lean over a waist-high table and use back