Customer Service Rep / Call Center / Client Support

About the Role

This is a hybrid role, working 3 days in the office and 2 days from home. As an Associate Client Support Consultant, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will support clients who have between 1-49 employees in a metrics-driven call center environment.

Every day will bring new questions and solutions, keeping the role dynamic and engaging. ADP offers award-winning training to set you up for success, along with a culture of collaboration, inclusion, and career advancement opportunities.

Responsibilities

• Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues.
• Partner with multiple business units and teams to deliver a seamless client experience.
• Continually upgrade your knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, and desktop support tools.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls, with increased phone time during peak seasons (e.g., year-end).
• Build rapport, establish trust, and communicate clearly with clients over the phone and in writing.

Requirements

• At least one year of experience in a customer service environment.
• Ability to work overtime hours during peak seasons.
• Fluent in both English and Spanish is a plus.
• A college degree is not required; relevant skills and experience are prioritized.

Other acceptable experiences include military experience, which ADP values for its discipline, commitment, and problem-solving abilities.

Benefits

• Inclusive culture that values equity, inclusion, and belonging.
• Business Resource Groups to connect globally with networks and allies.
• Career growth opportunities in an agile, fast-paced environment.
• Ongoing training, development, and mentorship opportunities.
• Best-in-class benefits starting on Day 1, including mental health and well-being support.
• Company-paid time off for volunteering for causes you care about.
• Opportunities to give back and make a positive community impact.

Pay

$22.50 - $24.50 per hour.