Customer Service/Call Center Rep
About the role
This role is 100% in-office in Naperville, IL. Interested? Please email resume to: spisana@kellyservices.com Questions? Please call (630) 506-8757 and ask for Nancy
Responsibilities
- Engaging with customers via phone and online to promote home warranty and energy-related products.
- Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.
- Understanding customer needs and offering tailored solutions to drive sales and satisfaction.
- Meeting and exceeding individual and team sales goals.
- Maintaining accurate records in the CRM system and staying current on product knowledge.
- Collaborating with teammates and sharing best practices to enhance performance.
- Contributing to a positive workplace culture that reflects company values.
Requirements
- At least 3 years of customer service or sales experience, ideally in a contact center environment.
- Proven success in upselling, cross-selling, and consistently meeting or exceeding sales targets.
- Strong communication skills across verbal, written, and digital platforms.
- Experience with CRM tools such as Salesforce or HubSpot.
- Adapts quickly, learns new information with ease, and thrives in a dynamic, fast-paced setting.
- Team-player with a positive attitude and a passion for helping others.
Qualifications
- High School Diploma or GED.
- Comfortable with basic computer literacy and Microsoft Office Suite.
Skills
- Bilingual in Spanish (preferred).
- Knowledge of HVAC systems (preferred).
Benefits
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
Pay
Competitive base pay, with higher rates for bilingual Spanish speakers. Opportunity to earn additional incentives such as performance-based bonuses and sales commissions.
Schedule
Shift Monday-Friday (10:30am-7:00pm). MUST be able to train Monday-Friday (8:00am-4:30pm) for the first 5 weeks.
Questions?
Please call (630) 506-8757 and ask for Nancy
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About Kelly
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.
Requests for accommodation
Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws.
A conviction does not automatically bar individuals from employment.
Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.