Customer Service Rep / Call Center / Client Support

What You'll Do

• Client Support: Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues.
• Learn: Continually upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
• Organize: Adhere to a daily schedule and organize tasks to handle a high volume of inbound calls, with increased phone time during peak seasons.

Required Qualifications

• At least one year of experience in a customer service or call/service center environment.
• Ability to work overtime hours during peak seasons.
• A college degree is preferred but not required.

What's More Important Than Experience?

You have the skills to do the job, including comfort working in a metrics-driven call center environment, building rapport with clients, establishing trust, and maintaining professionalism. Clear communication both verbally and in writing is essential, as your client satisfaction scores reflect your effectiveness.

Why Work Here?

• Be Yourself: Join a culture that values equity, inclusion, and belonging, creating a safe space for diverse perspectives and insights.
• Grow Your Career: Work in an agile, fast-paced environment with numerous opportunities for progression.
• Continuous Learning: Access ongoing training, development, and mentorship opportunities to enhance your skills.
• Healthy Lifestyle: Best-in-class benefits, including paid volunteer time off, focus on mental health, and wellness programs.

Company Information

• ADP is a comprehensive global provider of cloud-based HCM solutions and business outsourcing services.
• We are committed to diversity, equity, and inclusion, and provide equal employment opportunities regardless of protected characteristics.
• ADP is dedicated to ethical business practices and full compliance with all applicable laws.

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program, Short-and Long-Term Disability
• Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Additional compensation may include bonuses, equity, or commissions. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws. The compensation range for this role is USD $17.02 - USD $30.14 / Hour.