Customer Service Renovation Coordinator

Job Summary

We are seeking a Customer Service Renovation Coordinator to join our dynamic team in Phoenix, AZ. As a Full-Time position, you will be responsible for fielding all incoming renovation-related inquiries and processing Quotes, Orders, and Returns efficiently.

Responsibilities

• Field all incoming renovation-related inquiries via telephone, emails, website, and fax.
• Maintain accurate documentation of Quotes and Orders.
• Meet acceptable turnaround times for Quotes, Returns, and Orders.
• Review and process Return Authorizations (RGA) promptly.
• Monitor Renovation queues.
• Provide web support for renovations.

Requirements

• Good interpersonal skills and effective communication with vendors, managers, and coworkers.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong process analysis and improvement skills.
• Able to work in a self-managed team environment, including scheduling work, meetings, and task assignments.

Benefits

• Competitive hourly wage of $18.00/hour.
• Full-time schedule: Monday-Friday, 9am - 6pm.
• Guaranteed 40 hours per week, with hybrid opportunities available after training.
• No weekends!
• Medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, paid holidays off, and more!
• Employee Discount Program.
• Long-term career opportunities within our 29 Branches across the country.
• Named Top Companies USA for 5 consecutive years since 2022.

Pay & Schedule

• Hourly wage: $18.00/hour.
• Schedule: Monday-Friday, 9am - 6pm.
• Hybrid opportunities available after training.
• No weekends!