Customer Service Renovation Coordinator

Job Summary

We are seeking a Customer Service Renovation Coordinator to join our dynamic team in Tampa, FL. The ideal candidate should be customer-focused, innovative, and hardworking.

About the Role

As a Renovation Coordinator, you will be responsible for handling all incoming renovation-related inquiries through various channels including telephone, email, website, and fax. You will maintain accurate documentation of quotes and orders, meet turnaround times for quotes, returns, and orders, and review and process return authorizations promptly.

Responsibilities

• Field all incoming renovation-related inquiries via telephone, emails, website, and fax.
• Maintain accurate documentation of Quotes and Orders.
• Meet acceptable turnaround times for Quotes, Returns, and Orders.
• Review and process Return Authorizations (RGAs) promptly.
• Monitor Renovation queues.
• Support web-based renovations.

Requirements

• Good interpersonal skills and effective communication abilities.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong process analysis and improvement skills.
• Able to work in a self-managed team environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field preferred.

Skills

• Excellent communication skills.
• Proficiency in Microsoft Office Suite.
• Process analysis and improvement skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive hourly wage of $18.00/hour.
• Full-time schedule: Monday-Friday, 9am - 6pm.
• Guaranteed 40 hours per week, with hybrid opportunities available after training.
• Medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, paid holidays, and more.
• Employee discount program.
• Long-term career opportunities within Chadwell Supply.
• Named Top 100 Companies in Tampa Bay for 8 consecutive years since 2019.

Pay

• $18.00/hour

Schedule

• Monday-Friday, 9am - 6pm

Contact Information

To apply, please attach your resume or paste it below. No phone calls please.