Customer Service Optician

About the role

Our busy eyecare practice is seeking a full-time Optician to join our Madison office. This role offers the stability of a healthcare career with weekends off. No prior experience is required—we provide paid training to the right candidate with a great attitude, a helpful heart, and a love of learning.

Responsibilities

• Help patients choose glasses based on personal style, lifestyle needs, prescription, and more.
• Determine optimal lens types, materials, coatings, and brands for each patient’s lifestyle.
• Educate first-time wearers on proper use and care of glasses.
• Troubleshoot prescription issues and take accurate measurements for all lens styles and prescriptions.
• Check new glasses for fit and make necessary adjustments, including minor repairs.
• Provide consistent cross-training in technician duties for career growth.
• Educate patients on insurance coverage and maintain a clean, welcoming optical space.
• Handle inventory, ordering, shipping, and receiving.

Qualifications

• Natural problem solver with confidence in making recommendations.
• Outgoing, friendly, and able to connect with people quickly.
• Strong sense of style and passion for helping others find their ideal look.
• Excellent written and verbal communication skills.
• Comfortable with technology and eager to learn new skills.
• Attentive, detail-oriented, organized, and takes pride in work.
• Known for honesty, integrity, and follow-through.
• Team-oriented and committed to collective success.
• Quick learner who thrives on new challenges.

About Us

Brandon Eyes is a high-volume eyecare practice in Madison & Middleton. We’ve built a workplace culture that feels like family, where efforts are appreciated and individuals are valued. If you’re looking for a supportive team where you can make a difference, this is the place for you.

Benefits

• In-house vision benefit
• Healthcare allowance
• 401k
• Uniform allowance and birthday bonus
• PTO and paid holidays