Customer Service & Logistics Specialist

Job Requirements

• Support Customer Service with order entry and order maintenance.
• Aid with customer invoicing and documentation.
• Maintain customer web portals and upload required shipping and order information.
• Prepare and distribute shipping documentation.
• Assist with scheduling inbound and outbound shipments.
• Support inventory transactions within the ERP system.
• Aid with shipping confirmations and customer communications.
• Maintain shipping and customer records.
• Cook up documentation with transportation providers.
• Support customs or export documentation when applicable.
• Monitor customer requests and ensure timely follow-up.
• Aid in resolving shipment discrepancies and order issues.
• Generate reports related to customer orders, shipments, and inventory.
• Maintain filing systems and required business records.
• Cross-train in both Customer Service and Inventory Control activities to provide backup coverage.
• Perform other administrative duties as assigned.

Qualifications

• Associate degree preferred or equivalent work experience
• Two or more years of experience in customer service, logistics, shipping, inventory control, or administrative support
• Strong computer skills including Microsoft Excel, Outlook, and ERP systems
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Able to manage multiple priorities simultaneously
• Effective written and verbal communication skills
• Able to work independently and as part of a team