Customer Service Logistics Coordinator

About the role

As a Customer Service Logistics Coordinator, you will help drive Johnson Matthey's goals by:

• Planning and processing outbound shipments from the United States, ensuring all documentation and quotations meet regulatory and trade compliance requirements.
• Coinciding order-to-shipment execution, including shipment scheduling and alignment with customer delivery requirements.
• Reviewing demand variances and ensuring accurate demand signals are reflected in ERP/MRP systems.
• Partnering with Planning, Quality, Warehouse, Project Management and Commercial teams to support customer commitments.
• Monitoring on-time delivery performance, analysing delays, identifying root causes and escalating risks where required.
• Acting as a logistics advisor on customs, incoterms and route changes, ensuring compliant outbound finished goods movements.

Key skills

• Bachelor’s degree in Logistics, Industrial Engineering or a related discipline.
• Experience in manufacturing or supply chain operations with working knowledge of ERP/MRP systems.
• Understanding of import/export regulations, customs processes and global trade compliance.
• Strong organisational and analytical skills, with a high level of accuracy and attention to detail.
• Ability to manage multiple priorities while maintaining a customer-focused approach.
• Clear and effective communication skills, with the confidence to collaborate across functions.

What we offer

• Fair, competitive salaries aligned to individual roles, experience and responsibilities.
• Hybrid and flexible working options.
• Comprehensive employee benefits, including health, life, disability and retirement plans.
• Tuition assistance and parental leave.

Pay

Details of pay are not specified in the job posting.

Schedule

Details of schedule are not specified in the job posting.

Benefits

Details of benefits are not specified in the job posting.

Skills

Details of required skills are not specified in the job posting.

Benefits

Details of benefits are not specified in the job posting.

Pay

Details of pay are not specified in the job posting.

Schedule

Details of schedule are not specified in the job posting.

Qualifications

Details of qualifications are not specified in the job posting.