Customer Service & Logistics Coordinator

About the role

The Customer Service & Logistics Coordinator will focus on inventory management, fulfillment, and customer service. They will provide continual feedback to the Customer Service, Logistics, and Operations teams to improve inventory, shipping, ordering processes, and system efficiency.

Responsibilities

• Perform counts and ensure all inventory is accounted for and reported according to company policy.
• Investigate and correct discrepancies in reported quantities and locations of all inventory.
• Manage cycle counts of product inventories on a regular basis.
• Help maintain adequate inventory levels to meet customer demand.
• Monitor delivery schedule and customer orders.
• Place and receive orders in a timely and accurate manner.
• File claims when defective products are discovered.
• Coordinate on-site team equipment, supplies, and logistical elements relative to delivery of such items.
• Support on-site team equipment kit setup and configuration.
• Provide daily customer service to event registrants and internal team members.
• Proactively ensure the event software (CVENT) is accurate, configured correctly, and operating effectively.
• Maintain detailed records of daily interactions with customers, payment activity, and reported issues within the company CRM.
• Support Class events through marketing and class logistics.
• Collaborate with logistics staff and clients to ensure inventory, returns, processing, or other issues are resolved in a timely manner.
• Other duties as assigned.