Customer Service Coordinator - Logistics

About the role

The Customer Service Coordinator will support the Customer Service department with Account Administration, order management, shipping, and general office needs. This role will be reported to the Director of Logistics and Customer Service while supporting all department members of Customer Service.

Responsibilities

• Maintain record keeping
• Update and analyze business reports
• Prepayments invoices
• Entering (manually and uploading) and transmitting orders for all brand sales lines
• Send report for orders status
• Orders confirmation
• Fill out copy requests (manual process)
• Work under deadline
• Manage EDI Catalog (UPC – NRF Color code)
• Report on POs in progress
• Run, analyze and distribute shipping reports
• Support research/reversal of chargebacks
• Process the spare parts, including repairs/inquiries and follow through up to resolution
• Process returns and credit notes

Requirements

• Associate degree or higher
• Minimum 2 years’ experience in a similar role
• Advanced Excel and Analytical skills are required (using pivot and VLOOKUP is mandatory) to manage all CS process
• Organizational skills, high attention to detail and reliable work ethic
• Efficient communication and reporting skills
• Problem solving oriented
• Works well and efficiently in a team and has a proactive attitude
• Comfortable working extended hours and weekends during busy seasons
• Proactive attitude during the training

Qualifications

• None specified

Skills

• Advanced Excel and Analytical skills
• Organizational skills
• High attention to detail
• Reliable work ethic
• Effective communication and reporting skills
• Problem-solving ability
• Teamwork and proactive attitude
• Extended hours and weekend availability

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Flexible Spending Accounts (FSAs)

Pay

The salary range for this role is $70,000 - $75,000 annually.

Schedule

Not specified