Customer Service - KHA - Springfield, OH

About the role

The Customer Service position is responsible for providing industry-leading customer service to our internal customers, consistent with company values and strategy. The position focuses primarily on inter-company order tracking, order entry, and order status updates.

Responsibilities

• Enter customer orders into SAP and handle order support activities to ensure customer needs are met completely and in a timely manner.
• Utilize quoting software, SAP, and Microsoft Office applications.
• Gather required information to be able to handle customer requests effectively.
• Work with factory personnel to expedite customer orders, facilitate order changes, and ensure on-time shipment.
• Inform customers regarding order status while proactively monitoring the order backlog.
• Perform other duties and projects as needed.

Requirements

• Minimum associate’s degree.
• Excellent customer focus and skills with proven experience.
• Excellent written and verbal communication skills.
• Strong ability and desire to work within a collaborative team.
• Strong ability and desire to think critically, help identify process improvement areas, and work with others to get them resolved.
• Strong sense of urgency.
• Excellent attention to detail.
• Excellent organizational skills.
• Ability to address multiple issues simultaneously and work well under pressure.
• Well-developed PC skills, especially with Microsoft Office applications; SAP experience a plus.

Benefits

• Medical Plan
• Dental
• Vision
• 401k plan with a match from day one
• Identity theft protection
• Accident insurance
• Travel insurance

Vacation

• 2 weeks of vacation per year (pro-rated for the first year depending on start date)
• 5–12 years of service: 3 weeks
• 13+ years of service: 4 weeks

Sick Leave

• 5 days of Sick Leave per year (pro-rated the first year after 90 days of service)

Holidays

• 10 paid holidays per year