Customer Service

About the role

Service Partners is an industry leader in energy‑efficient insulation and building material products and a “Great Place to Work.” You will join a diverse, inclusive team that values integrity and innovation while delivering solutions that make a difference in the communities we serve. The company rewards contributions and encourages ownership of your career.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Work closely with Outside Sales Representatives, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers and deliver world‑class service.
• Apply exemplary customer service, analytics, and problem‑solving skills.
• Process and review dealer orders, requests, and system‑generated acknowledgements using proficient computer skills.
• Perform any other duties, tasks, or responsibilities as assigned.

Qualifications

• Minimum age of 18 years.
• Valid driver’s license if operating a vehicle for company purposes.
• 1–2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic, and engaging personality.
• Excellent verbal and written communication skills.

Travel Requirements

Local travel required; less than 10% of time.

Physical Requirements

This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. It also demands good hand‑eye coordination, hand dexterity, and physical strength. The position may involve lifting up to 50 pounds, depending on specific duties.

Benefits

• Competitive compensation
• Medical, dental, and vision coverage
• Strive Wellness Program
• 401(k) matching
• Paid holidays and paid time off (PTO) for all positions
• AssuredExcellence®: minimal‑to‑no‑cost medical care and prescription drugs
• Flexible Spending Accounts (FSA) for healthcare and dependent care
• Health Spending Account (HSA) with employer contribution
• Life and disability insurance
• Employee Assistance Program (EAP) for counseling and resources
• Employee referral bonus
• Paid military leave
• Tuition reimbursement
• Length of service award

Compensation

Salary range: $20.00 – $40.00 per hour. Actual offers depend on location, experience, skills, and market data. Variable compensation may also be offered.

QXO, the parent company, is North America’s largest distributor and installer of insulation, a leading distributor of roofing, lumber, and building materials, and the largest distributor of waterproofing products. The company aims to become a tech‑enabled leader in the $800 billion building products distribution industry, targeting $50 billion in annual revenue within the next decade through acquisitions and organic growth. For more information, visit QXO.com.