Customer Service

Responsibilities

• Respond to customer questions and requests by phone, email, and other communication channels in a timely and accurate manner.
• Support sales activities by preparing quotes, processing orders, and following up with customers to ensure smooth service delivery.
• Maintain accurate customer records, sales information, and service updates using Excel and internal systems.
• Cook up with internal departments to resolve order issues, provide status updates, and keep customers informed.
• Aid with inbound and outbound customer interactions that help strengthen relationships and identify sales opportunities.
• Monitor open requests and take proactive steps to ensure problems are addressed efficiently and completely.
• Prepare routine reports and track key customer or sales-related data to support team decision-making.

Requirements

• At least 3 years of experience in customer service, sales support, or a related client-facing role.
• Strong working knowledge of Microsoft Excel for tracking, reporting, and organizing data.
• Experience handling inbound and outbound customer communications in a detail-focused environment.
• Familiarity with inside sales, direct sales, or general sales support processes.
• Excellent written and verbal communication skills with a strong focus on customer satisfaction.
• Ability to manage multiple tasks, stay organized, and follow through on details in a fast-paced setting.
• Proven ability to work effectively with cross-functional teams and resolve issues effectively.

Benefits

Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Pay

$55,000 - $60,000 USD Per Year

Schedule

Ongoing

Location

Hauppauge, NY