Customer Service

Transdev in Vallejo, CA is hiring a Customer Service Representative to act as a liaison for customers, providers, and clients.

About the role

Transdev is seeking friendly, customer service-oriented individuals dedicated to safety. This is a full-time, non-CBA position with a competitive compensation package.

Pay

$18.00 - $20.00 per hour

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard and 4 floating)
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Life insurance
• Short-term disability
• Voluntary long-term disability

Benefits may vary depending on location policy.

Responsibilities

• Respond to customer inquiries and concerns with timely, accurate information and redirect to supervisor as needed
• Demonstrate comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements
• Document trip authorizations and details including transportation type, pick-up times, appointment times, and addresses
• Handle cash transactions
• Generate reports as needed
• Maintain accurate, orderly, and up-to-date records for all administrative tasks
• Sell transit passes for various transportation fares
• Perform other assigned tasks

Requirements

• High School Diploma, GED, or equivalent
• Computer literate
• Excellent customer service skills
• Ability to operate a standard telephone system
• Must be able to work shifts or flexible work schedules as needed
• Subject to DOT drug testing and physical if applicable (DOT Regulation 49 CFR Part 40 prohibits the use of Schedule I drugs, including cannabis, for any reason)
• Eligible to work in the United States without requiring sponsorship now or in the future
• Must successfully pass a pre-employment drug screen

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions (100% of the job is performed outside, often alone and in remote locations)
• Sit for extended periods (up to 6–8 hours per day)
• Frequently walk for long distances on possible sloped, slippery, or uneven surfaces
• Push and pull objects up to 20 pounds occasionally throughout the workday
• Lift material weighing up to 50 lbs. with or without assistance
• Occasionally bend, kneel, or crouch to access files or equipment stored at ground level
• Withstand heavy traffic areas while performing job duties
• Tolerate exposure to considerable amounts of dust, vehicle fumes, and noise

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain vehicles and fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. As part of a global company, Transdev operates in 19 countries with 110,000 team members worldwide. Transdev empowers freedom to move every day through safe, reliable, and innovative solutions that serve the common good.