Customer Service

About the role

Rocky Mountain ATV/MC is hiring new Team Members to join their Call Center Department as a CSR. The training class for the new class begins on August 10th.

Responsibilities

• Participates in using available sources to research required information.
• Provides support to customers with product and service information.
• Captures and documents call information according to standard operating procedures.
• Coordinates and processes customers' orders.
• Resolves or reports any issues.
• Maintains and complies to PCI DSS requirements.
• Identifies and escalates priority issues and routes calls to appropriate resource.
• Provides services and objectives to ensure Rocky Mountain's quality of services.
• Performs other duties as necessary and required.
• Works collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect.

Requirements

• Familiarity and understanding of the practices, procedures, and applications for Customer Service and/or environments.
• Possess the experience and/or ability to accommodate and develop solutions to address changing responsibilities and evolving business needs.
• Clearly and effectively communicate and articulate thoughts and points.
• Possess functional knowledge and capability with Microsoft Office: Outlook, Excel, and Word.
• Strong interpersonal, communication, and collaborative skills.

Qualifications

• Bilingual Spanish/English is a plus.
• Strong analytical, organizational, project management, and time management skills.
• Attention to detail and the ability to effectively multi-task in a deadline-driven environment.
• Ability to represent Rocky Mountain in a professional manner always to ensure Company policies and procedures as well as compliance to all applicable laws and applications.
• Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications.
• Must be able to work scheduled hours.
• Able to work independently and collaboratively with others.
• Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability.

Skills

• Physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces.
• Ability to negotiate warehouse work areas in a safe manner and behavior.
• Close vision, peripheral vision, depth perception, and the ability to focus.
• The ability to use and handle tools, objects, materials, and controls.
• The frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Excellent tuition reimbursement, graduation bonus, and ZERO interest education loans for all employees
• Delicious onsite cafeterias with discounted meals
• Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
• 401K with company match
• PTO and holiday pay
• Wellness programs and discounted local gym membership
• Powersport and wellness race/participation reimbursements
• Generous employee discount on thousands of products
• Career advancement, professional development, and opportunities to grow

Pay

• M-F 3:30 pm-7:00 pm, every other Saturday 8 am-4:30 pm