Customer Service
About Our Client
The organization operates in the digital personal finance industry, providing innovative and personalized financial solutions to help individuals improve their financial health. It addresses challenges faced by everyday people in managing personal finances by offering tailored products such as personal loans, home equity loans, debt consolidation, financial tools, and education. With a focus on empathy and care, the organization serves thousands of members, aiming to support their financial journeys with a human-centered approach.
About the Opportunity
The Customer Service role is designed to support members throughout their financial journey by providing empathetic, personalized assistance via phone and email. The position involves onboarding new members, answering inquiries, and offering guidance to help members thrive financially. The role contributes directly to member satisfaction and retention and offers a clear path for career progression within the team.
Responsibilities
- Communicate with members through phone and email, demonstrating care in every interaction
- Listen attentively to members to understand their needs and provide appropriate solutions
- Collaborate with team members to share knowledge and best practices
- Accurately document member interactions and activities
Requirements
- Minimum of 1 year of customer service experience in call center or retail environments
- High school diploma or equivalent
- Availability for an 8-hour shift between 6am and 8pm
- Strong communication skills
- Ability to manage a high volume of inbound calls
- People-focused approach with a solution-oriented mindset
Pay
Starting pay: $16.00 per hour
Benefits
- 401(k) plan with employer match
- Medical, dental, and vision insurance with HSA and FSA options
- Competitive vacation and sick leave plus dedicated volunteer days
- Wellness support including Employee Assistance Program, Talkspace, and fitness discounts
- Tuition reimbursement up to $5,250 for eligible education expenses
- Pet care discounts
- Financial assistance through an internal support fund
- Commitment to diversity and inclusion with multiple employee resource groups