Customer Service

Hy-Vee, Inc. · Greater Sioux Falls Area · 4 days ago

Part-time

About the role

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. Our Customer Service team members are the friendly face of some of our most important in-store services, helping customers with everything from mailing packages and sending money to cashing checks and purchasing licenses. In this role, you'll handle a wide variety of transactions accurately and efficiently while making every customer feel welcomed and valued.

Department: General | FLSA: Hourly

Responsibilities

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail
Process Western Union orders and send faxes for customers
Sell money orders and cash payroll, personal, ADC, and social security checks
Sell hunting and fishing licenses
Break down and put money in utility drawers and process paid outs
Sign on the postal department, break down, and turn off the postal register
Count daily coupons and process refunds for customers and department-approved refunds
Sign on and off lottery machines, sell and redeem lottery tickets
Assist customers with dry cleaning where applicable and process bottle refunds
Assist customers at registers and in other areas of the store as needed
Answer the telephone and use the intercom system using appropriate procedures
Remove trash in a timely manner and maintain a clean, organized work area
Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
Report to work when scheduled and on time

Requirements

High school diploma or equivalent experience required
Over six months up to one year of similar or related work experience preferred

Skills

Solve practical problems and interpret instructions across a variety of situations with limited standardization
Perform arithmetic calculations involving fractions, decimals, and percentages accurately
File, post, and organize materials; copy data accurately between records; and gather basic information as needed
Guide customers and provide clear, helpful direction in a professional manner
Communicate clearly and professionally with customers, team members, and store leadership

Physical requirements

Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working environment

This is a fast-paced role in a retail store environment where you will be on your feet and handling a variety of customer transactions throughout your shift. You will have continuous exposure to dirt and noise. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Schedule

Night and weekend shifts required.

Reporting relationships

Accountable and reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home.