Customer Service

About the role

We’re seeking a Client Account Coordinator / Sales Support Specialist to join a growing industrial safety supply company in Billings, MT. This is a customer-facing, high-visibility role that supports order processing, quoting, and client communications.

Responsibilities

• Serve as the first point of contact for customers—in person, by phone, and via email
• Provide quotes, pricing, and product information
• Process order entry, order tracking, and shipment status updates
• Prepare quotes and assist outside sales with product sourcing
• Maintain customer order status and ensure timely communication
• Greet walk-in customers and support front counter inquiries
• Support occasional customer site visits once permanent
• Take initiative to assist with additional tasks after daily work is completed

Qualifications

• 2+ years of customer service, inside sales, order entry, or sales support experience
• Strong computer skills; ability to work across multiple systems
• Professional, personable, and comfortable with client interaction
• Strong communication, organization, and attention to detail
• Able to multi-task and stay accurate in a fast-paced environment
• Reliable attendance and commitment to in-person work
• Experience from construction, or customer-focused environments is a plus
• Industrial, safety products, or manufacturing industry knowledge is beneficial