Customer Service

Responsibilities

• Onboard new customers through the onboarding process.
• Provide ongoing support to customers, answering questions, resolving issues, and ensuring satisfaction.
• Earn extra money through commission by cross-selling additional products while providing excellent customer service.
• Typing 50 wpm + and using CRM systems and other tools to efficiently manage customer accounts and provide solutions to their inquiries.
• Gain in-depth knowledge of insurance products and policies to effectively support customers and provide accurate information.
• Maintain outstanding attendance, attitude, and effort in all customer interactions.

Requirements

• Typing 50 wpm + and comfortable with using CRM systems, databases, and other tech tools to manage customer interactions efficiently.
• Reliable with a strong attendance record and committed to showing up on time.
• A customer-first mentality with a focus on providing excellent service with every interaction.
• Willingness to obtain an insurance license before starting (we provide the instructions and free access to the study course).
• Excellent verbal and written communication skills to clearly explain products and answer customer inquiries.
• Previous experience in a professional office is preferred, but not required. We are willing to train the right candidate.

Benefits

• Hourly Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Mon-Fri Schedule
• Evenings Off
• Retirement Plan
• Hands on Training
• Career Growth Opportunities