Customer Service

About the role

At ASSA ABLOY, we're redefining security to make access to valued items seamless, simple, and virtually invisible. Our Customer Experience Representative I role is for someone who thrives in fast-paced environments, loves helping people, and wants to be part of a global company that literally opens doors. This role serves as the first point of contact for callers needing assistance with our products or services.

Responsibilities

• Greet callers warmly and professionally
• Provide information that adequately addresses the caller’s needs, minimizing the need to transfer the call
• Route necessary calls accurately the first time
• Learn and utilize required tools to assist callers efficiently
• Aid the Customer Service Manager (CSM) to continuously improve the caller's experience

Requirements

• Associate’s degree preferred or relevant experience
• Comfortable learning new computer software
• Prior experience in customer service or technical support roles
• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Proficiency with Microsoft Office and common office systems
• A passion for helping others and comfort fielding a wide variety of calls
• Solid judgment in selecting methods and techniques for obtaining solutions

Preferred Skills

• Friendly, approachable, and service-oriented attitude
• Strong problem-solving skills
• Strong communications and time management skills
• Experience with Brightmetrics, ShoreTel, or similar call handling software

What we offer

• Competitive compensation and benefits package including healthcare options, tuition reimbursement, and matching 401k
• Generous holiday schedule and paid time off
• Employee pricing on our products and discount programs for travel, entertainment, and more

Our values

• We value results over titles or backgrounds
• We empower our people to build their careers around their aspirations and our ambitions
• We encourage growth and development opportunities locally, regionally, or internationally
• We value diversity and inclusivity in our teams