Customer Service Rep

About the Role

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter your background or career stage, we welcome you to join our community where People come first. As a Customer Service Representative, you'll provide a well-stocked and well-maintained department while delivering superior customer service. Once eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and a focus on quality and Customer service. 'Partner-owned' means our most important resources—People—drive innovation, growth, and success, making H-E-B The Greatest Omnichannel Retailing Company.

We are looking for individuals with a HEART FOR PEOPLE (commitment to putting People first), a HEAD FOR BUSINESS (awareness of how your work impacts Customers and success), and a PASSION FOR RESULTS (initiative to step up and do what needs doing).

Responsibilities

• Stocking
  • Stocks and rotates items as needed
  • Assists with inventory control; loads, unloads, and moves product
  • Organizes, cleans, and prepares back area for the night crew and incoming trucks
  • Organizes merchandise on pallets to make the department presentable to the public
  • Ensures integrity of shelf tags and signage in department; may create/prepare signage as needed
  • Maintains standards in shrink, safety, inventory control, and sanitation
  • Checks shipments for out-of-date and damaged product to ensure freshness and quality
  • Builds, stocks, maintains, and takes down store displays
  • Performs the duties of Customer Service Assistant as needed
• Customer Service
  • Provides superior customer service
  • Answers customer questions regarding products and assists with selections
  • Helps customers locate store merchandise
• Sales
  • Merchandises product effectively
  • Uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation
  • Cleans and sanitizes sales floor, display cases, prep areas, and equipment
  • Properly handles and maintains the operation of all equipment
  • Complies with departmental SOPs and store operating procedures
• Additional Department-Specific Responsibilities
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepares tags and signs as needed
  • Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
  • Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training)
  • Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games

Requirements

• Minimum age: 18 (mandatory)
• High school diploma (or equivalent)
• Completion of Company Orientation and Safety Training (upon hire)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
• Ability to function in a fast-paced, retail environment, performing detailed and precise tasks
• Ability to work with Customers, staying attentive to their needs

Physical Demands

The following physical demands apply to the specified departments and may include Constantly (5.5+ hours per 8-hour day), Frequently (2.5–5.5 hours per 8-hour day), or Occasionally (0–2.5 hours per 8-hour day):

• Beauty
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms
  • Occasionally exposed to cold, loud noise, and wet conditions
  • Ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore / General Merchandise
  • Constantly: reach at waist, pivot, grasp
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
  • Occasionally exposed to cold, loud noise, and wet conditions
  • Ability to lift 55 lbs, and manage in excess of 65 lbs
• Grocery
  • Constantly: reach at waist, pivot, grasp
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
  • Frequently exposed to cold conditions
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
  • Occasionally exposed to loud noise and wet conditions
  • Ability to lift 65 lbs, and manage in excess of 135 lbs
• Texas Backyard
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk
  • Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet conditions and loud noise
  • Frequently exposed to ambient temperatures
  • Ability to lift 65 lbs, and manage in excess of 65 lbs
• Healthy Living
  • Constantly: stand, reach at shoulder, reach at waist, pivot, grasp, pinch
  • Frequently: walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
  • Occasionally: bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements
  • Occasionally exposed to cold, loud noise, and wet conditions
  • Ability to lift 50 lbs, and manage in excess of 50 lbs

Partners must never lift beyond their own safe limit. If an item is too heavy, they must break it down into lighter components or ask for assistance.