Customer Service
GritrSports.com · North Richland Hills, TX · 5 mo ago
On-siteEducation$18/hrFull-time
Responsibilities
- Manage inbound customer communications
- Answer incoming calls and emails to address customer questions, requests and issues.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements
- Previous experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
About the role
GritR Sports is a Outdoor and sporting goods retailer dedicated to providing outstanding customer service and experience to every client. Our employees enjoy a work culture that promotes team work, autonomy and ability to grow. GritR Sports benefits include both Paid and Unpaid Time Off, Insurance: Health, Dental and Vision, a 401(K), profit share bonus, and various employment perks.Requirements
- High school diploma or equivalent
- Experience in customer service or related field preferred
- Strong computer skills, including proficiency in Microsoft Office
- Ability to work independently and as part of a team
- Flexible schedule to accommodate store hours
Qualifications
- Experience with firearms and outdoor sports is a plus
Skills
- Excellent communication skills
- Problem-solving abilities
- Customer service orientation
Benefits
- Paid and unpaid time off
- Health, dental, and vision insurance
- 401(k) retirement plan
- Profit-sharing bonus
- Variety of employment perks