Customer Service

About the role

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

General Function: Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers, and maintaining a positive company image by providing courteous, friendly, and efficient customer service.

Responsibilities

Primary duties include providing prompt, efficient, and friendly customer service, exhibiting caring, concern, and patience in all customer interactions, and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner
• Makes an effort to learn customers’ names and address them by name whenever possible
• Assists customers by escorting them to products, securing out-of-reach products, loading or unloading heavy items, and making note of customer suggestions or requests
• Answers the telephone promptly and provides friendly, helpful service to customers who call
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Weighs postal packages, runs mail through meters, and processes certified, express, UPS, registered, and insured mail
• Processes Western Union orders, sells money orders, cashes payroll, personal, ADC, and social security checks, and sells hunting and fishing licenses
• Breaks down and puts money in utility drawers, signs on postal department, breaks down, and turns off postal register
• Processes paid outs, sends faxes for customers, counts the day’s coupons, and processes refunds for customers and department-approved refunds

Secondary duties include signing on and off lottery machines, assisting customers with dry cleaning, assisting customers at the registers, selling and redeeming lottery tickets, processing bottle refunds, and assisting in other areas of the store as needed.

Requirements

• Must have the ability to solve practical problems and interpret instructions
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages
• Must be able to file, post, and mail materials, copy data from one record to another, interview to obtain basic information, and guide people and provide basic direction

Qualifications

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.

The following physical activities are necessary to perform this job: stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast-paced work environment with significant pressure.

Equipment Used

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Benefits

Employment is contingent upon the successful completion of a pre-employment drug screen.