Customer Service / Inside Sales

About the role

Applied Industrial Technologies is seeking a full-time creative, resourceful customer service representative (CSR) in Missoula, MT. The position involves providing professional and timely support to the sales team and customers, working in a fast-paced team environment.

Responsibilities

• Partner with Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
• Handle customer inquiries, quotes, order processing, expediting, and returns.
• Sourcing parts and assisting in generating sales.
• Absorb and deliver orders to customers as needed.
• Assist in the stockroom as needed.

Qualifications

• 1+ year customer service or inside sales experience, preferably in an industrial distribution or parts counter environment.
• Preferred: Hydraulic, bearings, or power transmission knowledge.
• Attention to detail, accuracy, ability to multitask, and a good sense of humor.
• Strong written and verbal communication skills, including English grammar.
• High school diploma or equivalent.
• Mechanical aptitude and basic computer skills including Excel.
• Ability to lift up to 50 lbs.
• Valid driver's license and clean driving record (MVR).

Benefits

• Competitive hourly pay and bonus opportunities.
• All standard benefits of an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.).
• Additional benefits include:
• A lasting career path in sales, operations, or management across the country.
• Professional development and training opportunities.
• A great work-life balance.
• A team-oriented culture where work is more than just a job.
• Opportunities to interact with customers and build positive business relationships.

Pay

Competitive hourly pay with potential for bonuses.

Schedule

Hours are 8:00 am – 5:00 pm Monday through Friday.