Customer Service / Inside Sales

About the role

Applied Industrial Technologies is seeking a full-time creative, resourceful customer service representative (CSR) in Missoula, MT. The role involves providing professional and timely support to the sales team and customers.

Responsibilities

• Partner with Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
• Handle customer inquiries, quotes, order processing, expediting, and returns.
• Sourcing parts as needed.
• Aid in generating sales.
• Assist in the stockroom as needed.
• Deliver orders to customers as needed.

Qualifications

• 1+ year customer service or inside sales experience.
• Industrial distribution or parts counter experience a plus.
• Hydraulic, bearings, or power transmission knowledge preferred.
• Attention to detail, accuracy, ability to multitask, and a sense of humor.
• Written and verbal communication skills, including English grammar.
• High school diploma or equivalent.
• Ability to lift up to 50 lbs.
• Mechanical aptitude.
• Basic computer skills including Excel.
• Valid driver's license and clean driving record (MVR).

Benefits

• Competitive hourly pay.
• Monthly, quarterly, and annual bonus opportunities.
• All the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.).
• Opportunities for career paths in sales, operations, or management throughout the country.
• Professional development and training.
• A lasting career with a supportive team-oriented culture.
• Great work-life balance.

Pay

Competitive hourly pay.

Schedule

Hours are 8:00 am – 5:00 pm Monday through Friday.