Customer Service Exit Booth Agent (Pittsburgh Airport)

About the role

You ensure a seamless rental experience by verifying customer documents, checking the validity of driver’s licenses, and requesting additional documentation when needed. You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs. You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns. You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts. You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation.

Requirements

• High school diploma or GED
• At least 1 year of customer service experience
• At least 18 years old
• Valid driver’s license with a clean driving record
• Authorized to work in the United States without requiring sponsorship
• Basic computer navigation skills and familiarity with Microsoft Office applications
• Ability to work 40 hours per week, including day or evening shifts
• Openness to travel (5-10%), some of which may be by airplane
• Willingness to wear a company uniform

Speaking other languages is a plus.

Benefits

• Comprehensive healthcare coverage (medical, dental, vision)
• Life insurance, critical illness, and hospital indemnity insurance
• Pet insurance
• 401k plan
• Paid time off (PTO) and sick leave
• Time and a half for working on public holidays
• Employee Assistance Program
• Exclusive employee rental rates, with family rental options and discounts
• Uniform provided with weekly dry cleaning

Pay

Starting rate of $21.50 per hour.

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.