Customer Service Exit Booth Agent

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Serve as a positive representative of the company and promote the Enterprise Mobility brand.
• Perform miscellaneous job-related duties as assigned.

Requirements

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service experience in the last 5 years, preferably in a retail or restaurant setting
• Must have a valid US driver's license for at least 1 year
• Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI’s or DWI’s on driving record in the last 3 years) employment reference, education and social security.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the shift/schedules- 3:00 PM to 11:30 PM Sunday – Thursday (Friday and Saturday off)
• 3:00 PM to 11:30 PM Friday – Tuesday (Wednesday and Thursday off)

Qualifications

• Must be able to work flexible hours, including weekends and holidays.
• Must be able to lift up to 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to work in a fast-paced environment.

Skills

• Excellent communication skills
• Customer service orientation
• Attention to detail
• Ability to work independently and as part of a team

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Pay

The starting compensation for this job is $18 / hr. Employees can earn up to $1000 per month in performance bonus for service and sales.

Schedule

- 3:00 PM to 11:30 PM Friday – Tuesday (Wednesday and Thursday off)
- Any hours worked between 10PM-7AM are eligible for $1.00 shift differential.