Customer Service Agents

TransitAmerica Services, Inc. is seeking qualified Customer Service Agents to operate customer service centers in New Haven, CT and Hartford, CT.

Pay

$23.00 per hour

Responsibilities

• Answer customer questions and assist in ticket sales through ticket vending machines and mobile app.
• Answer telephone inquiries.
• Provide timely service information regarding train schedules and any related delays.
• Update all information/displays regarding trains and track numbers and make public-address announcements.
• Secure, transport, and log lost and found items; contact customers and dispose of unclaimed items according to company policy.
• Maintain and update the Customer Service database using Salesforce.
• Maintain/update printed materials for all stations.
• Assist in processing refunds and contacting passengers to gather information.
• Assist passengers in the station, boarding, and alighting the train.
• Provide outstanding, friendly customer service to all stations.
• Disseminate information to the public related to the operation of the CTrail Intercity passenger rail service.
• Assist with the sale of tickets using cash, credit, or debit cards; manage lost and found and address customer complaints, refunds, and concerns.
• Assist the Customer Service Manager and Office Manager with other duties as assigned.
• Regular and consistent engagement, participation, and promotion of Herzog’s Culture and its essential behaviors.
• Regular and predictable attendance and punctuality.

Requirements

• High School diploma or equivalent.
• Bilingual in Spanish preferred but not required.
• Prior customer service experience is preferred.
• Valid Driver’s License is required.
• Proficient in MS Word, Excel, and Outlook.
• Familiar with the use of mobile apps and Microsoft Teams.
• Ability to compose well-written emails that are clear and concise.
• Ability to reconcile cash, credit, and debit card transactions.

Pre-Employment Requirements

• Subject to pre-employment background check and motor vehicle report review.
• Subject to pre-employment physical, medical evaluation, and drug screen.
• Successfully complete and maintain any required safety certification and testing on an annual basis.

Physical Requirements

• Work primarily in an office environment.
• Frequently sits for extended periods of time.
• Frequently use a computer keyboard and office-related equipment.
• Requires occasional standing, walking, lifting, stooping, or bending.
• Must successfully pass color/vision examinations as required by the position.
• Must be able to hear and distinguish auditory signals as required by the position.

Safety

Herzog is nationally recognized for its excellent corporate safety record. All employees must adhere to established policies and procedures, reporting any safety violations to their immediate supervisor. Safety diligence by all results in a safe work environment for everyone.

Benefits

Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.