Exit Booth Agent - Dulles Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring an Exit Booth Agent. This position provides superior, friendly, and efficient service during all aspects of the rental car process.

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Aid customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High school diploma or GED equivalent required
• Must have at least 1 year experience in sales, customer service, leadership or management
• Must have satisfactory background check inclusive of employment reference, education and social security
• Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation

Qualifications

• Must have satisfactory background check inclusive of employment reference, education and social security

Skills

• Customer service skills
• Attention to detail
• Physical stamina

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Pay

The pay for this position starts at $18.50 / hour

Schedule

Schedule Available: Sunday-Thursday 9:00pm-5:00am

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Equal Opportunity Employer

We are an equal opportunity employer and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law.