Customer Service Agent SFO - Vietnamese/English Speakers

About the role

Pacific Aviation is hiring bilingual Airline Customer Service Agents fluent in Vietnamese and English to join our part-time team at San Francisco International Airport (SFO).

We are proud to offer a supportive, diverse, and growth-focused work environment.

Responsibilities

• Assist passengers at check-in, boarding gates, and arrival areas
• Provide bilingual assistance to Vietnamese-speaking travelers (Mandarin is a plus)
• Respond to inquiries and resolve passenger issues calmly and professionally
• Collaborate with airline staff and team members to support safe and efficient flight operations
• Verify documents and boarding information with care and accuracy
• Maintain clear communication with passengers, coworkers, and supervisors
• Deliver excellent service in a fast-paced international terminal

Requirements

• Fluent in Vietnamese and English (required); Mandarin proficiency is a plus
• Strong verbal communication and active listening skills
• Positive, team-oriented attitude with a professional demeanor
• Ability to stay calm under pressure and solve problems independently
• Computer literacy and accurate data entry
• Physical stamina to stand and walk for extended periods
• Must attend 5 days of computer training
• Legally authorized to work in the United States
• Must pass a background check and drug test

Schedule

• Must be available 4 days per week, including weekends and holidays
• Shifts may vary (early mornings, afternoons, evenings, nights)

Benefits

• Hourly Rate: $23.40 per hour
• Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Training
• Uniform Provided
• Discounted BART Clipper card or employee parking permit
• Referral Bonus
• Cell Phone Plan Reimbursement