Bilingual Customer Service Agent

This is a full-time position that offers an onsite work environment at 29.418949, -98.491208, San Antonio, TX 78220, great work-life balance, & competitive hourly pay.

About the role

The start date for this position is on July 13th. This role focuses on handling high-volume inbound customer interactions (25–60 calls per day, plus emails) in a fast-paced, dynamic environment. The Agent is responsible for managing accounts, resolving inquiries, and processing transactional requests (refunds, replacements, invoices, and inventory/item adjustments) across 3 different internal systems.

Responsibilities

• Manage a high volume of back-to-back inbound calls and emails from businesses and customers.
• Research account details and navigate seamlessly across 3 internal systems.
• Process refunds, replacements, invoices, and item adjustments (adding/removing wares, increasing/decreasing quantities).
• Open, track, and resolve customer requests, ensuring accurate documentation.
• Communicate effectively with internal teams, including field Sales and Service representatives.
• Meet key performance metrics, including customer satisfaction surveys, QA interaction scores, adherence, and attendance.

Qualifications

• Proactive & Energetic: Highly active, self-motivated, and thrives in a demanding, repetitive, and high-volume environment.
• Adaptable: Comfortable navigating continuous organizational and operational changes.
• Multitasker: Able to talk, listen, and accurately type/navigate systems simultaneously.
• Empathetic & Clear Communicator: Demonstrates strong empathy with customer situations and possesses clear, professional pronunciation and diction.
• Fluent in English and Spanish (written, spoken, and listening comprehension required).
• Minimum 2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place.
• Mastery of Multi-Line Phones & all types of Office Equipment.
• Solid working knowledge of MS Outlook / Word / Excel.

Benefits & Perks

• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

About Us

At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers!

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.