Airline Customer Service Agent SFO - Chinese/English Speakers

What You’ll Do

• Assist passengers during check-in, boarding, and arrivals
• Verify travel documents and process boarding passes accurately
• Answer questions and offer directions in both English and Mandarin or Cantonese
• Communicate clearly and respectfully with travelers and airline personnel
• Support the overall flow of passenger operations within the terminal
• Deliver consistent, courteous service under pressure in a dynamic airport setting
• Collaborate with team members and supervisors to maintain high service standards
• Uphold airline policies and ensure a secure environment for passengers and staff

Requirements

• Fluent in English and Mandarin or Cantonese (required)
• Strong communication and customer service skills
• Computer literacy and accurate data entry
• Calm, solution-oriented mindset in high-pressure situations
• Physical stamina to stand and walk for extended periods
• Willingness to attend 5 days of required computer training
• Authorized to work in the United States
• Must pass a background check and drug screening

Schedule

• Part-Time
• Must be available 4 days per week, including weekends and holidays
• Shifts may include early mornings, afternoons, evenings, or nights

Benefits

• Hourly Rate: $23.40 per hour
• Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents
• 401(k) with company match
• Paid Time Off
• Paid Training
• Uniform Provided
• Discounted BART Clipper card or employee parking permit
• Referral Bonus
• Cell Phone Plan Reimbursement