Airline Customer Service Agent - Chinese/English Speakers LAX

Mission

As an Airline Customer Service Agent, you'll be the guiding star that helps passengers navigate their travel journey. Here's how you'll make an impact:

• Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from start to finish.
• Boarding Pro: Make clear, accurate announcements, check travel documents, and assist with boarding and deplaning for both domestic and international flights.
• Travel Expert: Provide accurate directions, answer questions, and help passengers feel confident navigating the airport.
• Team Collaborator: Work closely with teammates, airline personnel, and supervisors to ensure seamless operations and exceptional service.

Why You'll Love This Role

You won't just be assisting passengers; you'll be the reason they feel welcomed and supported on their journey. You'll get to meet people from around the world, grow professionally, and be part of a dynamic, inclusive team at one of the world's busiest airports.

Requirements

• Bilingual Brilliance: Fluency in both Chinese (conversational and written) and English to provide clear communication and exceptional service.
• Team Spirit: You thrive in a team environment and love working collaboratively to achieve common goals.
• Growth Mindset: You see challenges as opportunities to learn and grow.
• Professionalism: You carry yourself with confidence, courtesy, and care.
• Attention to Detail: You ensure accuracy and efficiency in all tasks, from documentation checks to passenger assistance.
• Flexibility & Reliability: Available for part-time shifts, including mornings (8:15 AM - 12:30 PM), and evenings (7:00PM - 11:45 PM) and (7:45PM - 12:15AM ). You must be available at least four (4) days per week, including weekends and holidays.
• Positive Attitude: You bring a "whatever it takes" mindset to keep things running smoothly.

Benefits

• Pay: $25.00 per hour
• Health & Wellness: Access to medical, dental, and vision benefits
• Financial Security: 401(k) program with company contribution
• Work-Life Balance: Paid time off to relax and recharge
• Growth & Learning: Paid training to set you up for success
• Team Perks: Referral Bonuses, Cell Phone Reimbursement, Parking Discounts, Uniforms Provided