Airline Customer Service Agent LAX - English/Japanese Speakers

About the role

Join Pacific Aviation at LAX as an Airline Customer Service Agent at Seattle-Tacoma International Airport. You'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff, delivering exceptional service to some of the world's finest airlines.

Responsibilities

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements

• Exceptional customer service skills with a focus on face-to-face interactions
• Strong attention to detail for travel documents, procedures, and protocols
• Team player mentality with a positive, collaborative attitude
• Tech-savvy and organized, able to quickly learn airline systems
• Professionalism and problem-solving skills to handle challenges with patience and empathy

Schedule

• Part-time: 4-5-hour shifts available from 6:00 AM - 1:00 PM
• Must be available to work at least 4 days per week, including weekends and holidays

Pay

Hourly pay rate: $25.00 per hour

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Company-provided uniform
• Paid training
• Referral bonus program
• Cell phone plan reimbursement

Bilingual (English + Japanese) preferred.