Airline Customer Service Agent SFO - Japanese/English Speakers

What Makes This Opportunity Unique

• Dynamic Work Environment: Be part of a high-performing team managing the entire passenger experience, from ticketing to boarding.
• Flexible Scheduling: Work a minimum of four days per week, with 4-5 hour shifts each day. Additional shifts are available if you want to expand your hours.
• Outstanding Benefits: Enjoy full-time-caliber benefits as a part-time employee, including fully paid medical insurance for you and your dependents, a 401(k) with company match, and more.
• Career Advancement Opportunities: We invest in our employees' growth. Gain technical skills and unlock leadership opportunities within Pacific Aviation.
• Vibrant Company Culture: Experience a workplace built on respect, trust, diversity, and transparency. Celebrate your achievements with our team through potlucks, happy hours, and personalized appreciation programs.
• Comprehensive Support: Benefit from a discounted BART Clipper card or employee parking permit, paid training, and provided uniforms to ensure your success.

Responsibilities

• Assisting passengers during departures (from check-in to boarding) and arrivals (from deplaning to baggage claim).
• Handling passenger inquiries, resolving issues, and ensuring smooth operations within the terminal.
• Delivering exceptional service with professionalism and efficiency.
• Collaborating with team members to provide seamless ground handling services for flights carrying 200-300 passengers.

Requirements

• Bilingual proficiency in English and Japanese (spoken and written).
• Strong communication skills, including active listening.
• Customer service experience (preferred but not required).
• Computer literacy with attention to detail and quick, accurate data entry.
• Calmness and problem-solving skills in high-pressure situations.
• Flexibility to work late evenings, weekends, and holidays.

Qualifications

• Physical stamina to stand for extended periods.
• Legal authorization to work in the U.S.
• Ability to pass a background check and drug test.

Benefits

• Full-paid medical, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• Generous Paid Time Off (PTO).
• Uniforms provided.
• Discounted parking or a BART Clipper card.
• Paid training to set you up for success.
• Referral bonus and cell phone plan reimbursement.

Pay

Hourly Pay: $23.40 per hour

Schedule

Shift is 9:50PM - 1:50AM including Fridays and Saturdays