Airline Customer Service Agent - Los Angeles, CA

Why You'll Love This Job

Be the Face of the Airline - Welcome and assist passengers with check-in, boarding, and overall travel guidance
Fast-Paced & Exciting Environment - No two days are the same at the airport!
Career Growth Opportunities - We are committed to growing our team members and promoting from within
Diverse & Inclusive Team - We celebrate diversity and value the unique backgrounds of our employees

Your Role in the Passenger's Journey

• Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged
• Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation
• Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy
• Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times
• Team Collaboration: Work closely with your team to create a seamless airport experience for travelers

Shifts Available (Part-Time)

• 5:30 AM - 12:00 PM
• 9:00 AM - 2:30 PM
• 4:30 PM - 12:45 AM
• 7:45 PM - 1:30 AM

Requirements

• Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers
• Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed
• Team Player Mentality - You work well with others and contribute to a positive, collaborative environment
• Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks
• Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking
• No Airline Experience Needed: Whether you're starting fresh or coming from another customer-facing industry, we welcome all backgrounds. A great attitude, strong work ethic, and willingness to learn are what matter most—we'll provide the training and support to help you succeed.

Bilingual Skills Highly Valued

• We welcome candidates who are fluent in English plus another language, including: Korean, Tagalog, Mandarin, Cantonese, Thai, Hindi or Gujarati, Japanese, French, German, Arabic, and more.

Benefits

• Hourly Pay Rate: $25.00 per hour
• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Parking Discounts
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement