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Jobs · Customer Service · Texas

Customer Service Agent (Bilingual / Spanish Preferred)

DebtBlue · Richardson, TX · 1 mo ago
Customer ServiceFull-time

Job Summary

The Client Success Specialist I (CSS I) is the main contact for clients enrolled in our debt settlement program. The ideal candidate is empathetic, attentive, solution-oriented, and passionate about helping clients succeed. You will provide support, resolve inquiries, and maintain consistent communication, all while upholding DebtBlue's Core Values.

Key Responsibilities

  • Demonstrate strong understanding of company products and debt-relief options
  • Use the CRM to manage tasks and document client interactions
  • Professionally handle inbound client calls and conduct monthly follow-ups
  • Proactively communicate with clients through multiple channels
  • Complete outbound calls and associated tracking tasks
  • Support department operations as needed

Core Competencies

  • 1–2 years of customer service experience
  • Strong empathy and client-focused mindset
  • Effective problem-solving and multitasking skills
  • Ability to perform well in a fast-paced environment
  • Consistent attendance and strong work ethic
  • Proficiency in Microsoft Office, SharePoint, and client service tools

Key Behaviors Aligned with DebtBlue Values

  • Growth Mindset: Relentlessly pursue improvement and commit to becoming your best self.
  • Empathy: Listen first, act with compassion, and treat every person with dignity and understanding—because dignity is not negotiable.
  • Empowering: Help clients overcome adversity by guiding them toward solutions that restore confidence and financial control.
  • Ownership: Own the outcome in every interaction. Practice disciplined accountability—no excuses, just results.
  • Focus: Play the next play. Execute with precision and win through attention to detail.
  • Integrity: Protect the standard by doing the right thing—always, especially when no one is watching.

Pay

This position is full time on-site in Richardson, TX. Monday - Friday 10:00am - 7:00pm (overtime or Saturday as needed)

Schedule

This position is full time on-site in Richardson, TX. Monday - Friday 10:00am - 7:00pm (overtime or Saturday as needed)

Benefits

Equal Opportunity Employer: DebtBlue, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any protected characteristic.

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