Customer Service Advisor (Heavy Equipment Parts & Service Sales)

About the role

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team in Mt. Vernon, WA. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work‑life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

Responsibilities

• Sell heavy equipment parts and service to customers to keep equipment running at peak performance.
• Act as the liaison between Pape’s Parts and Service Departments and customers.
• Engage in relationship‑based selling by determining customer needs, recommending solutions, and providing the recommended services.

Requirements

• Self‑motivated with a strong desire to win.
• Excellent communication skills and ability to build strong customer relationships.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Valid driver’s license with a good driving record.

Pay

Salary plus commission; competitive pay based on skills, training, and experience.

Benefits

• 401(k) and Roth 401(k) retirement plans with company match.
• Medical, dental, vision, and prescription insurance.
• Flexible Spending Accounts (Flex Plans).
• Life insurance.
• Short‑ and long‑term disability insurance.
• Employee Assistance Program.
• Online and instructor‑led training.
• Tuition reimbursement for training programs.
• Progressive vacation plans: 80 hours of vacation per year (first year prorated), plus vacation tiers that increase with seniority.
• Sick leave: 1 hour for every 40 hours worked.
• Seven paid holidays each year.
• Opportunities for advancement through internal promotion.
• Stability and reputation of a family‑owned, fourth‑generation company with over 160 locations, 4,000+ employees, and 85+ years in business.
• Access to the largest equipment inventory in the West and an unparalleled parts inventory.
• Open‑door policy ensuring employee voices are heard.
• Training and mentoring to prepare for the role and ongoing skill development.