Customer Service Advisor (Heavy Equipment Parts & Service Sales)

About the role

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team in Mt. Vernon, WA. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

Responsibilities

• Sell heavy equipment parts and service to customers to ensure their equipment is running in peak form.
• Act as the liaison between Pape’s Parts and Service Departments and customers.
• Determine customers’ needs, recommend solutions, and provide services.
• Engage in relationship‑based selling with customers.

Requirements

• Self‑motivation and the desire to win.
• Excellent communication skills, including the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Valid driver’s license with a good driving record.
• Ability to pass a pre‑employment drug test (drug‑free workplace policy).

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short‑ and Long‑Term Disability Insurance
• Employee Assistance Program
• Online and Instructor‑Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans – 80 hours of vacation (first year prorated)
• Sick Leave – 1 hour for every 40 hours worked
• Paid Holidays – 7 per year
• Vacation tiers increase with seniority

Pay

Compensation: Salary + Commission – competitive pay based on skills, training, and experience level.