Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Responsibilities

As our Customer Service Advisor, you will be in a lucrative sales career where your earning potential and success are unlimited! Your primary focus will be selling heavy equipment parts and service to customers to ensure their equipment is running in peak form. Think of yourself as the liaison between Pape’s Parts and Service Departments and our customers. Once they buy the equipment, it is your job to take care of them! Every day you will be responsible for relationship-based selling with our customers by determining what our customers’ needs are, recommending solutions, and providing these services to them.

Requirements

• Self-motivation and the desire to win.
• Excellent communication skills, including the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Driver’s license with a good driving record.
• Ability to pass a pre‑employment drug test.

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor‑Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans, Sick Leave & Paid Holidays – 80 hours of vacation (first year prorated), 1 hour sick leave for every 40 hours worked, 7 paid holidays each year, with tiers based on seniority
• Advancement opportunities – promotion from within
• Stability and reputation – family‑owned, fourth‑generation company with over 160 locations, over 4,000 members and 85+ years of experience
• Equipment – largest equipment inventory in the West and unparalleled parts inventory
• Employee impact – open‑door policy where your voice is heard
• Training – mentoring and continued learning to grow your skills

Pay

Compensation: Salary + Commission. Competitive pay based on your skills, training, and experience level.