Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Job Summary

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team in Fremont, CA. This is a sales career with unlimited earning potential and success, offering competitive compensation, benefits, and opportunities for growth.

About the Role

You will be responsible for selling heavy equipment parts and service to customers to ensure their equipment is running in peak form. You will act as the liaison between Pape’s Parts and Service Departments and our customers, helping them maintain and improve their equipment.

Responsibilities

• Determine customer needs and recommend solutions
• Build and maintain strong relationships with customers
• Plan, develop, and execute sales action plans
• Sell heavy equipment parts and service

Requirements

• Self-motivation and drive to succeed
• Excellent communication skills
• Experience planning, developing, and executing sales action plans
• Knowledge and experience in heavy equipment parts and service
• Driver’s license with a good driving record

Qualifications

• High school diploma or equivalent
• Experience in sales or customer service preferred

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision, and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans, Sick Leave & Paid Holidays
• Open-door policy and opportunity to make a positive impact
• Drug-free workplace policy

Pay

Salary + Commission

Schedule

Full-time position