Customer Service Advisor (Heavy Equipment Parts & Service Sales)

About the role

Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team in Mt. Vernon, WA. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

Responsibilities

• Sell heavy equipment parts and service to customers.
• Act as the liaison between Pape’s Parts and Service Departments and customers.
• Perform relationship‑based selling: determine customer needs, recommend solutions, and provide services.
• Ensure customer equipment runs in peak form.

Requirements

• Self‑motivation and the desire to win.
• Excellent communication skills, including the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Valid driver’s license with a good driving record.

Benefits

• Competitive pay based on skills, training, and experience (salary + commission).
• 401(k) and Roth 401(k) retirement plans with company match.
• Medical, dental, vision, and prescription insurance.
• Flexible spending accounts (Flex Plans).
• Life insurance.
• Short‑ and long‑term disability insurance.
• Employee Assistance Program.
• Online and instructor‑led training.
• Tuition reimbursement for training programs.
• Progressive vacation plans: 80 hours of vacation per year (first year prorated for new hires), plus additional vacation based on seniority.
• Sick leave: 1 hour for every 40 hours worked.
• Seven paid holidays each year.
• Advancement opportunities – promotion from within.
• Stability and reputation – family‑owned, fourth‑generation company with over 160 locations, 4,000+ employees, 85+ years of experience.
• Access to the largest equipment and parts inventory in the West.
• Open‑door policy – employee voice heard and opinions matter.
• Training and mentoring to prepare for the role and continued skill growth.
• Drug‑free workplace – pre‑employment drug test required.

Pay