Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Job Summary

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team in Mt. Vernon, WA. This is a sales career with unlimited earning potential and success, offering competitive compensation, exceptional benefits, and a strong work-life balance.

About the Role

As a Customer Service Advisor, you will sell heavy equipment parts and service to ensure customer equipment runs in peak form. You will act as the liaison between Pape’s Parts and Service Departments and customers, determining their needs and providing solutions.

Responsibilities

• Determine customer needs and recommend solutions
• Provide heavy equipment parts and service to customers
• Build and maintain strong relationships with customers

Requirements

• Self-motivation and desire to win
• Excellent communication skills, including forming strong relationships with customers
• Experience planning, developing, and executing sales action plans
• Knowledge and experience in heavy equipment parts and service
• Driver’s license with a good driving record

Qualifications

• High school diploma or equivalent
• Experience in heavy equipment sales or related field preferred

Skills

• Strong interpersonal and communication skills
• Ability to build and maintain relationships
• Customer service orientation
• Knowledge of heavy equipment parts and service

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans, Sick Leave & Paid Holidays
• Open-door policy
• Drug-free workplace policy

Pay

Salary + Commission

Schedule

Full-time position