Customer Sales and Service Representative

About the role

Use your customer service skills to solve real-world problems while working Monday through Friday. This role offers a competitive base salary with incentive opportunities, benefits, paid time off, and tuition reimbursement. You’ll build ongoing business relationships with customers, providing expert assistance on a wide variety of questions and problems—far beyond just taking orders and fielding complaints.

In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of innovative and reliable industrial products. Since 1923, we’ve been committed to having the right part in stock and delivering it when customers need it. No prior industrial distribution experience is required; we’ll provide training.

Your ability to quickly and efficiently provide the right parts or solutions—especially during equipment breakdowns—will directly impact our ability to win and retain customers. You’ll occasionally use mechanical aptitude to help solve customer problems or troubleshoot processes. This role is a great starting point for growth into sales or management, with a clear career path and countless success stories of employees advancing through the ranks.

Responsibilities

• Assist customers by phone and in person at our facility.
• Clarify customer needs, conduct research, and recommend parts (after training).
• Focus on meeting or exceeding monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders, and provide post-order service.

Requirements

• Self-motivated with a drive to exceed expectations.
• Strong prioritization, multitasking, and sense of urgency.
• Pride in verbal and written communication.
• Interpersonal skills to build rapport and relationships with diverse customers.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone and written skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.
• Comfortable with computers, including Microsoft Office (Outlook & Excel) and Google search.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record (MVR).
• SAP/ERP experience preferred but not required.
• Some knowledge of industrial distribution products and hydraulics preferred but not required.
• Attention to detail, accuracy, ability to multitask, and a sense of humor.
• Ability to lift up to 50 lbs.

Pay

Starting salary will be based on experience and qualifications, with added incentives earned based on performance.

Benefits

• Base salary and bonus opportunities.
• Health, vision, and dental coverage.
• 401(k) with company match.
• Paid vacation, sick time, and company holidays.
• Tuition reimbursement.
• Personalized training and development program.
• Career development and advancement opportunities.