Customer Sales and Service Representative

About the Role

As a member of the Applied® Fluid Power Network, you will help customers get the parts they need, interacting extensively with them to clarify their needs, research and recommend parts, provide quotes, and take orders. You will provide sales support and service to original equipment manufacturers (OEMs), industrial companies, engineering firms, heavy equipment customers, and others where fluid power is utilized. While the majority of your interactions will take place over the phone, this is not a call center environment, but rather a service and parts center.

Our guiding principle of taking care of the customer allows you to do far more than just field complaints. You will act as an inside sales partner, assist customers with a wide variety of questions and problems, and build ongoing business relationships. You will also occasionally do some hands-on work that requires mechanical aptitude—don’t worry, if you can assemble furniture, that’s enough for us to teach you.

Responsibilities

• Clarify customer needs and provide solutions for fluid power parts and equipment.
• Research, recommend, and quote parts to customers.
• Process orders and provide sales support to OEMs, industrial companies, and engineering firms.
• Build and maintain ongoing business relationships with customers.
• Assist with hands-on tasks requiring basic mechanical aptitude.

Requirements

• 6 months or more of customer service, call center, or inside sales experience.
• High school diploma or equivalent.
• Excellent interpersonal and communication abilities.
• Solid organizational skills, including the ability to manage multiple competing priorities.

Benefits

There is a reason we have been named a Best Workplace multiple times. For all that you bring to your work, you'll receive the rewards and resources you need to feel fulfilled both professionally and personally.

• Competitive pay and standard benefits (401K, insurance, time off, etc.).
• Career advancement opportunities—this role can lead to sales or management positions.
• Professional development and training.
• Great work/life balance.
• A lasting career with a company that values individual contributions and ideas.